theRoom.host provides digital services on a subscription basis. We strive to ensure our customers are satisfied with our platform. This policy outlines the conditions under which refunds are issued.
We offer a 14-day money-back guarantee for all new subscription purchases.
You are entitled to a full refund of your initial purchase within 14 days of the transaction date.
This refund is provided without any technical requirements or usage conditions.
You may cancel your subscription at any time through your Account Settings or by contacting our support team.
Once canceled, your subscription will remain active until the end of your current paid billing period.
We do not provide prorated refunds or credits for any partial subscription periods or unused time.
Refunds are not available for automatic subscription renewals. It is the User’s responsibility to cancel the subscription before the scheduled renewal date to avoid further charges.
To request a refund within the 14-day eligibility window, please contact us via email at support@theroom.host. Your request should include:
The email address associated with your account.
The date of the transaction.
Your transaction ID or receipt.
Approved refunds are processed to the original payment method used at the time of purchase. Please allow 3 to 10 business days for the funds to appear in your account, depending on your financial institution's processing times.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.